Drug Advice Support: Service stats

Drug Advice Support: Service stats

Today we’ve achieved 201 subscribers through the Drug Advice Support (DAS) system and served 2314 messages.

Below is an extract of a paper we are writing about the DAS system which will give you an idea of the number of subscribers we currently servicing:

“The results extracted from DAS solution shows that such a system can be useful for relieving tension. Advisors have the capacity to help more people (n=27) in a 2 hour session than that of help-lines (n=4) (Impact Direct Ministries, 2009). Since its inception and at the end of April 2009 DAS served approximately 87,624 messages amongst its 6,377 subscribers. A total of 16,609 conversations between persons in need and advisors took place over a period of 186 hours of being online and available.

During a DAS session, 2 hours duration, the average number of conversations is 178 which equates to an average of 943 messages. This is normally managed on average by 5 advisors using the DAS system. The maximum number of conversations achieved was 471 and this was the week after the appearance on national television. The least number of conversations was 21 and this was due to running the service on a public holiday. The most messages exchanged in a DAS session were 3678 with a minimum of 234 messages.

Majority of the conversations (62.3%) was related to substance abuse issues. (See Figure 1) shows the distribution related to substance types with the most popular drug query being “Tik” or “Crystal Meth”. General drug queries were where subscribers just needed generic information about the services and general substance abuse queries.”

The above stats is a clear indication of how technology can be used to support communities in tension.


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